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Feedback from retailers and e-commerce teams who rely on our regional warehousing and delivery network.
We moved our stock into Ara's Durban facility in March. Cycle counts are done weekly, and the stock visibility report arrives every Monday morning. Our order accuracy went from 94% to 99.2% within two months. That is the kind of measurable change we needed.
Route planning for our e-commerce deliveries used to eat up half the day. Ara consolidated our daily drops into three fixed routes across Johannesburg. Delivery windows tightened, fuel spend dropped, and our customers stopped asking where their parcels were.
The temperature-controlled section is what sold us. We store dairy-based products there, and the temperature logs are shared with us automatically. No surprises, no spoiled stock, no last-minute calls about failed deliveries.
Cross-docking was new to us. Ara walked us through the process, showed us where the risks were, and set up a trial run with one product line. Once we saw the turnaround time, we moved three more lines over. The team is straightforward about what works and what does not.
We are a small business, so we cannot afford a dedicated logistics team. Ara handles our pick-and-pack, pallet storage, and last-mile delivery as one package. The monthly report is clear, and the invoice matches the work. That consistency matters to us.
Retailers and e-commerce teams across South Africa rely on our warehouse and delivery teams to keep stock moving. Here is what they notice after a few months of working together.
We run a small retail chain with three outlets. Before Ara, our stock counts were always a guess. Now the WMS gives us a live view of what is in the warehouse and what is on the truck. Shrinkage dropped, and our store managers trust the numbers again.
Rev. lesego Patel, Retail Operations LeadOur e-commerce orders used to go out with the wrong size or the wrong variant at least a few times a week. Ara set up a simple barcode scan at each pick step, and the error rate fell almost to zero. Customers stopped emailing about missing items.
Judith Potgieter, E-Commerce ManagerRoute planning used to be done on a whiteboard. Ara consolidated our daily deliveries and gave drivers a clear sequence. We now hit the promised time slot for most orders, and fuel costs per stop went down. That matters for a business with tight margins.
Sandile Solomons, Logistics CoordinatorWe distribute perishable goods to a few dozen small shops. The cold storage area is consistent, and the team flags any temperature drift before it becomes a problem. Our spoilage claims have dropped since we moved to Ara.
Warehouse Supervisor, Food DistributionFor fast-moving items, we now cross-dock instead of storing everything. Goods arrive in the morning and go out on the afternoon run. That cut our handling time and freed up pallet space for slower stock.
Supply Chain Manager, Regional Retailer