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How Ara Distribution handles the personal and operational data that passes through our warehousing and delivery systems, and what you can do about it.
When you submit a request through our contact form, place an order, or set up a delivery schedule, we collect the details you provide: your name, company name, email address, phone number, delivery addresses, and the contents of your message. We also record order-related information such as shipment references, pallet counts, and preferred delivery windows. This data is used solely to process your request, coordinate freight receiving, and manage your fulfillment workflow.
Like most operational websites, our servers automatically log technical information when you visit: your IP address, browser type, operating system, pages viewed, and the time of your visit. We use this data to diagnose connection issues, monitor site performance, and understand which sections of our service documentation are most useful. This information is not used to identify you personally beyond what is necessary for security and troubleshooting.
Our site uses cookies to remember your preferences and to collect anonymized analytics about how visitors navigate our pages. This includes page views, session duration, and referral sources. We do not use cookies for advertising retargeting or to build profiles for third-party marketing. You can disable cookies in your browser settings, though some parts of the site may not function as smoothly without them.
Data collected through our website is stored on secure servers managed by our hosting provider. We share information only with service providers that help us operate: hosting companies, email delivery services, form processing tools, and our internal warehouse management system. These processors are bound by confidentiality agreements and may only use your data to perform services on our behalf. We do not sell, rent, or trade your personal information to any third party.
You have the right to request access to the personal data we hold about you, ask for corrections if something is inaccurate, request deletion where applicable, and withdraw consent for marketing communications at any time. To exercise these rights, contact us at info@aradistribution.com or call +27(57)0973665. We will respond within a reasonable timeframe and may ask for verification of your identity before processing the request.
We are committed to honest representation of our services. The information on this site reflects our actual warehousing, inventory control, and delivery capabilities. We do not make misleading claims about service levels, delivery times, or storage conditions that we cannot guarantee. If you have questions about our operational scope or data practices, please reach out directly rather than relying on assumptions.
For any privacy-related questions, data access requests, or concerns about how your information is handled, contact Ara Distribution at 713 Jordaan Lake, Yourmouth, MP 4196, by phone at +27(57)0973665, or by email at info@aradistribution.com. This policy was last updated in January 2025.