Talk to the distribution team

Questions about warehouse capacity, delivery routes, or how our WMS handles your stock? Reach out directly and we will point you to the right person.

Guide Center: What This Page Covers

Scope of Services

Ara Distribution handles regional warehousing, inventory control, order fulfillment, and last-mile delivery for retail and e-commerce businesses across South Africa. We coordinate freight receiving, pallet storage, pick-and-pack workflows, route planning, and real-time stock visibility through a practical warehouse management system. Cross-docking, temperature-controlled storage, and consolidated deliveries are available for small and medium enterprises needing reliable supply chain support.

Service Area and Coverage

Our distribution network operates across South Africa, with regional warehouses supporting freight receiving, pallet storage, and consolidated deliveries. Last-mile delivery routes are planned around your customer locations and delivery windows. If you operate outside our current coverage area, contact us to discuss options for your specific route requirements.

Operational Hours and Response Times

Warehouse operations run on standard business days, with receiving and dispatch scheduled around your order volumes. Route planning and delivery windows are confirmed before dispatch. For questions about stock visibility, order status, or delivery tracking, email info@aradistribution.com and our team responds within one business day.

Definitions and Interpretations

Terms like "real-time stock visibility" refer to the data available through our warehouse management system at the time of inquiry. "Consolidated deliveries" means multiple orders grouped into a single route for the same area. "Temperature-controlled storage" applies to designated zones with monitored conditions. These definitions clarify how we describe our services in this guide and on other pages.

Client Responsibilities

Accurate order details, product dimensions, and delivery addresses help us maintain accuracy and speed. For temperature-controlled storage, you must specify required temperature ranges and any handling restrictions. Inventory counts are verified at receiving; discrepancies should be reported within 48 hours of delivery to ensure records stay correct.

Limitations and Exclusions

We do not provide freight forwarding across international borders or customs brokerage. Hazardous materials and items requiring special regulatory handling are outside our standard service scope. Same-day delivery depends on order cutoff times and route availability. These limitations keep our operations predictable and reliable for every client.

If a term or condition is unclear, contact our team before starting. We confirm scope, coverage, and expectations in writing so there are no surprises later.

Common Questions About Working With Ara Distribution

What does a typical warehouse management setup include?

We set up receiving schedules, pallet storage zones, pick-and-pack workflows, and cycle count routines inside a practical WMS. You get real-time stock visibility across your regional storage locations, so you know what is on hand, what is moving, and what needs reordering without digging through spreadsheets.

How do you handle temperature-controlled storage?

Our temperature-controlled zones are separated from ambient storage and monitored on a set schedule. We log temperature readings, keep the area organized by product type, and flag any deviation before it affects your goods. This works well for food, beverage, and pharmaceutical clients who need consistent conditions.

Can you manage both retail and e-commerce order fulfillment?

Yes. We run consolidated picking for retail orders and individual parcel preparation for e-commerce. The same inventory pool feeds both channels, so stock levels stay accurate whether you are sending pallets to a store or small parcels to customers across South Africa.

What does last-mile delivery cover in your service?

Last-mile covers route planning, driver scheduling, and delivery confirmation for orders moving from our warehouse to your customer's door. We consolidate deliveries by area to keep fuel costs down and improve delivery windows. Real-time tracking is available so your team and your customers know when a shipment will arrive.

How do you handle cross-docking for fast-moving goods?

Inbound freight is checked, sorted, and loaded onto outbound vehicles within a short window instead of going into storage. This reduces handling and speeds up distribution for high-turnover products. We coordinate the receiving and dispatch schedules so the flow stays smooth even during peak periods.

What information do I need to provide before we start?

Share your product list, expected monthly volumes, storage requirements, and delivery areas. If you already have a WMS or inventory records, we can review those to plan the transition. From there we set up the storage layout, picking rules, and delivery routes that fit your operation. If you have questions about the process, our team can walk you through it before you commit.

Cookie settings

We use cookies to keep the site reliable, remember basic choices, and understand which pages are useful. You can accept, reject, or review the settings before continuing.